FAQs
Product & Quality
1. What kind of products does Solenne offer?
At Solenne, we offer a curated collection of fashion accessories including earrings, rings, chains, bracelets, anklets, hair accessories, and more—designed to elevate your everyday style.
2. What materials are your accessories made of?
Our pieces are made using high-quality materials such as alloy, stainless steel, and premium finishes to ensure durability and style.
3. Are your products anti-tarnish or waterproof?
Most of our products are designed for long-lasting wear, but we recommend keeping them away from water, perfumes, and chemicals to maintain their shine.
4. Will your jewelry cause skin irritation?
Our accessories are generally skin-friendly, but if you have very sensitive skin, we recommend checking product details or opting for minimal-contact wear.
5. Are the products exactly the same as shown in pictures?
Yes, we aim to provide accurate images. However, slight variations may occur due to lighting or screen settings.
Orders & Shipping
6. How can I place an order?
Simply browse your favorite products, add them to cart, and proceed to checkout—it’s quick and easy!
7. How long does delivery take?
Orders are usually delivered within 5–10 working days, depending on your location.
8. Do you offer Cash on Delivery (COD)?
Yes, COD is available on selected orders/locations.
9. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS/email to track your package.
For any issues, you can also email us at solenne.orders@gmail.com.
10. What are the shipping charges?
We offer free shipping on select orders or above a certain value. Otherwise, minimal shipping charges may apply.
Returns & Exchanges
11. Do you offer returns or exchanges?
Yes, we offer exchange or return in case of damaged, defective, or incorrect products.
12. What if I receive a damaged or wrong product?
We’re really sorry! Please contact us within 48 hours with photos at solenne.orders@gmail.com, and we’ll resolve it quickly.
13. Can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.
For cancellation requests, email us at solenne.orders@gmail.com.
Payments
14. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and COD (if available).
15. Is it safe to make online payments?
Absolutely! All transactions are secure and encrypted.
Offers & Extras
16. Do you have any discounts or offers?
Yes! We regularly run offers and discounts—stay tuned to our website or Instagram for updates.
17. Do you provide gift packaging?
Yes, selected products come with aesthetic packaging—perfect for gifting.
Size & Fit
18. Are your rings adjustable?
Many of our rings are adjustable. Please check the product description for details.
19. How do I choose the right size?
You can refer to our size guide or choose adjustable designs for a perfect fit.
Support
20. How can I contact Solenne?
You can reach out to us anytime at solenne.orders@gmail.com for any queries, support, or order-related help—we’re always happy to assist you!